Go back to 640-760 - Supporting Cisco Service Provider IP NGN Operations

Question :-

After notifying the customer about an SLA issue, what should you do?
Notify the SLA manager so that they can issue a credit to the customer.
Document who you contacted about the SLA issue by opening or updating a ticket
Log the call and wait for a response from the customer.
Open a trouble ticket with the information collected from the customer.

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