You have been asked to activate Avaya AuraTM Agent Desktop Display functionality in the Call Center Which component is a prerequisite for Agent Desktop Display in the Avaya AuraTM Contact Center environment?
properly configured parameters on the Multimedia server
RSM Compression (Real-Time Statistical Multicast) option that is enabled from the Contact Center Manager Server (CCMM)
unicast communication from the CCMS to the client PCs
multicast or unicast communication from CCMS to Contact Center Manager Administration (CCMA)
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