Go back to 500-051 - Unified Communications Contact Center Express Implementation - UCCX

Question :-

An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent’s CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?
Cisco Unified CCX Standard
Cisco Unified CCX Enhanced
Cisco Unified CCX Premium
Cisco Unified CCX Enterprise
Cisco Unified IP IVR

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