500-051 - Unified Communications Contact Center Express Implementation - UCCX

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Example Questions

A customer purchases 200 Cisco Unified CCX Premium agent seats. Which two additional items must the customer purchase to be able to run a 30-port outbound IVR campaign? (Choose two.) Which Cisco Unified Contact Center Express platform set supports the use of an embedded Internet browser within the Cisco Agent Desktop? What does it mean for a variable in the Application Editor to be defined as a parameter? You should perform which three options when troubleshooting a Cisco Unified CCX engine "Java out of memory" crash? (Choose three.) What is the maximum number of agent web chat sessions that is supported on the highest class server? A Cisco Unified CCX deployment is licensed for 120 agent seats, out of which 70 agents log in as chat agents via an independent browser. How many agents will be able to service voice calls via Cisco Agent Desktop in this scenario? Which interface is used to configure debug parameters for log files? Which option can perform Call Progress Analysis in outbound IVR? Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express? In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social-Miner can be deployed in which location? What is the minimum package that is required to develop a custom Cisco Unified Intelligence Center report for a Cisco Unified CCX deployment? Which action would you take to convert a high availability over LAN deployment to high availability over WAN? Agent Email is a Cisco Unified CCX feature available in which of these packages? Which facility is provided to debug a Cisco Unified CCX script live with a real voice call? Where can you start, stop, and restart Cisco Unified Contact Center Express services? Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers? During runtime, when a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed? A preview outbound dialer uses which source and destination resources? Which facility is provided to debug a Cisco Unified CCX script live with a real voice call? What is the maximum number of agents that can be supported by Cisco Unified CCX 8.0 when deployed with Cisco Unified Communications Manager? Historical reports can be generated using which two Cisco Unified CCX tools? (Choose two.) The Cisco Unified CCX license MAC is generated based on which three items? (Choose three.) Which three tasks are required to deploy a Cisco Unified CCX application? (Choose three.) What is the maximum number of CTI ports that can be supported by a Cisco Unified Contact Center Express 8.0 Standard deployment? Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence integration? (Choose two.) Which three tasks can an agent perform on the Cisco Agent Desktop? (Choose three.) Which type of information is available from the Cisco Unified Contact Center Express Control Center? What is the maximum number of agents that can be supported by Cisco Unified CCX 8.0 when deployed with Cisco Unified Communications Manager? Which subsystem processes connections between the Cisco Unified CCX server and the enterprise databases? What is the maximum round-trip time between Cisco Unified CCX servers in a WAN deployment? Which two Cisco Unified CCX steps would make an HTTP request? (Choose two.) If you have not configured the database subsystem, what is the status of the database subsystem on the Control Center page of AppAdmin? Which of the following is not an input that is required when you install Cisco Unified CCX? Which two Cisco Unified CCX steps invoke another Cisco Unified CCX application script? (Choose two.) In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social- Miner can be deployed in which location? What is the maximum number of agent web chat sessions that is supported on the highest class server? In a Cisco Unified CCX application script, a number is read from an external database. The number must then be played out as part of a prompt. Which Cisco Unified CCX Editor step creates a new prompt that can play out the number? Which option enables you to monitor previous agent seat license usage? Which interface is used to configure debug parameters for log files? Where can you start, stop, and restart Cisco Unified Contact Center Express services? An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent’s CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability? Which tool allows partners to perform these actions? a) validate all parameters (for example, number of inbound agents, number of inbound and outbound IVR ports, etc.) of a target Cisco Unified CCX configuration) recommend servers based on the validated configuration (a prerequisite for the Cisco assessment-to-quality bid assurance process) What information from the first node is used as the secret key during second node installation? Which step library is included in the license for Cisco Unified CCX Standard? Which tool allows partners to perform these actions? 1.validate all parameters (for example, number of inbound agents, number of inbound and outbound IVR ports, etc.) of a target Cisco Unified CCX configuration 2.recommend servers based on the validated configuration (a prerequisite for the Cisco assessment-to-quality bid assurance process) Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.) In a high availability over WAN deployment, which option cannot be across the WAN from the active Cisco Unified CCX site? What is the purpose of relative filters? Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.) Which two items are automatically installed on the Cisco Unified CCX server by the Cisco Unified Contact Center Express Installer? (Choose two.)