Go back to 350-060 - CCIE SP Operations Written Exam

Question :-

According to ITIL® v3 framework, what is the correct set of functions that are included within Problem Management?
determine resolution, diagnose root cause analysis, implement control procedures
determine resolution, quickly restore normal operations, implement control procedures
determine resolution, quickly restore normal operations, invoke temporary workarounds
align real-time business priorities, diagnose root cause analysis, implement control procedures

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