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Question :-

A trouble ticket has been escalated from the service desk to you as a Tier 2 NOC engineer. The customer is complaining about slow application response time. The problem is between end-user workstations and a CRM application hosted on a redundant pair of servers in a data center. What are the two initial actions to further troubleshoot the network? (Choose two.)
Ping the CRM server from multiple locations and compare round-trip times.
Ask the IT department to fail over the CRM application to its backup server.
Reboot the end-user workstations.
Review recent network changes that were made prior to receiving complaints

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