Go back to 350-060 - CCIE SP Operations Written Exam

Question :-

The service provider that you work for will offer a hosted unified communications service. This service will allow the service provider to maintain in its data centers all the call managers and related hardware and software so that businesses can outsource this communication function to your company. Engineering has created a generic migration plan that the NOC can use to move the existing premises-based voice service of the business customer to the service provider-hosted service. What are the two unique considerations that the NOC must take into account before moving an existing customer service to the service provider-hosted service? (Choose two.)
Send notification to each customer end user that their phone service is moving to the service provider.
Verify whether adequate capacity exists on the service provider equipment.
Reclaim any service provider-owned customer premises equipment (CPE) after moving the service.
Establish an escalation procedure between the customer service desk and the service provider service desk.

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