Your client reported their Avaya Proactive Outreach Manager (POM) campaign is playing this message to their customers: The system is experiencing technical difficulties. Which two steps would you take to identify the likely cause of this message? (Choose two)
Verify that th.ir H.323 or SIP ports are in service and that there are POM licenses available
If the application uses Text to Speech (TTS), verify the Speech Server is working and is licensed correctly.
Ensure that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM).
If the application uses recorded .wav files, ensure the Media Processing Platform (MPP) can e files.
Ensure that the Short Message Service (SMS) server is not down.
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