3309 - Avaya Aura Experience Portal with POM Implementation and Maintenance - Exam
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Under Skill configuration, the cache freshness Is 10 seconds and slacktime is 5 seconds. When the first call arrives into the system, Intelligent Customer Routing (ICR) Core performs polling and updates cache with the routing result for this skill and provides routine] Information to this < After 12 seconds, another call arrives for the same skill. What would happen next?
IRC Core will not perform polling. It provides routing information from the cache.
In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center. What needs to be done while configuring Skill and Vector Directory Number (VDN)?
On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
When installing Avaya Proactive Outreach manager (POM) software on the Avaya Aura Experience Portal (AAEP), which two interfaces may be used to install the software? (Choose two)
The graphical user interface (GUI)
The command line interface (CLI)
Which field on the MRP Servers page specifies the IP address the speech server must server must use to communicate with the MRP when processing Automatic Speech Recognition (ASR) and text to speech requests?
Network Address (MRCP)
In preparation for upgrading an Avaya Voice Portal system to Avaya Aura Experience Portal (AAI P) 6.0, you Install a new Red HAT Enterprise Server Release 6.0 32 bit on a single CPU 1.6 GHZ server with 2 GB RAM. During AAEP installation you receive errors from the Prerequisite Checker. Which two steps must you take to correct the issue-; and continue with this procedure? (Choose two)
Replace or upgrade the server with a minimum of Dual Quad Core 1.6 GHz Pentium 4 or equivalent processors.
Upgrade the server to a minimum of 4 GB of RAM. ) Upgrade the server to a minimum of 320 GB Disk, 7200 RPM.
What three external systems are included in the Avaya Aura Experience Portal solution? (Choose three)
Application servers (AS)
Automatic Speech Recognition (ASR) and Text-to-Speech (TVS) speech servers
Avaya Aura Communication Manager (AACM) servers and/or SIP Gateway servers
You client reported the multi-server Avaya Aura Experience Portal (AAEP) local PostgreSQL database has become corrupted and you have determined you must restore the database from a backup of the system. After restoring the database from the backup, which three actions must be performed? (Choose three)
Restart the vpms service on the Experience Portal Manager (EPM).
Reconnect each Media Processing Platform (MPP) with the EPM.
Restart the avpSNMPAgentSvc on the EPM.
Consider that Proactive Outreach Manager (COM) has been implemented, administered and is now in live production. The POM Monitor can be used for real-time monitoring of the active campaigns and data imports. Which two statements arc correct? (Choose two)
A global user that has POM administration and POM Campaign Manager roles can monitor all the campaigns and data imports across all organizations.
An organization user can monitor campaigns and data Imports created by the users belonging to the specific organization.
You have installed an application that uses the VoiceXML <log> tag, but you <Io not see any data from the application when you run an Application Detail Report. What should you do to fix the problem?
On the Report Data Configuration page of the Experience Portal Manager (EPM), enable Download VoiceXML log rags.
You are installing a new Avaya Aura Experience Portal system. Which three Experience Portal Manager (EPM) web pages must you configure in order to get the system to take a call? (Choose three)
A/hen configuring a scheduled report on the Avaya tie types may be selected? (Choose three)
xls (Microsoft Excel)
pdf (Portable Document Format)
csv (Comma separated value)
The Avaya Aura experience Portal (AAI P) system consist;; of which two major subsystems? (Choose two)
Media Processing Platform (MPP)
Experience Portal Manager (EPM)
You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appears to shoe an Active Job, but no outgoing call spears to be made. You notice the following entry in the CmpMgrService.out log file: CmpMgrService.out @2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service | 18.104.22.168#### Which step must you take to correct the issues and continue with this procedure?
Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of "Web Services"
You need to identify whether your customer is using an enterprise license server to push an allocation license file down to local WebLM server on the Avaya Aura Experience Portal (AAEP) or if the license resides permanently on the AAEP. How will you determine what mode of license is being used?
At the Linux CLI level navigate the $CATALINA_HOME/Webapps/WebLM/license and lists the files with the is-1 command. If the file naming conversation is in the format of ALF_XXXXXXXXXXXXX.xml, then an allocation license has been pushed from an Enterprise License Server.
Avaya Proactive Outreach Manager (POM) requires access to a database. Which two database types are supported? (Choose two)
Oracle 0.0 or higher Id
Postgres 8.2.3 or higher
You have just installed Proactive Out roach Manager (POM) 2 SP 4 or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appear to show an Active Job, but no outgoing calls appear to be made. You notice the following entry in the CrnpMgrService.out log file: CmpMgtService.out @2011-10-21-02-32-43|P_POMCM002|ERROR|POMCM|||OUT call web service returned fault: Transport error: 401 Error: Unauthorized | 22.214.171.124 #### Which step must you take to correct the issues and continue with this procedure?
Login to EPM using a user with an assigned role of "Administration" and ensure that the Outcall User name administered in POM Configuration > POM Server > Outbound Settings > voice Server link has the assigned role of "Web Services".
You are about to install Avaya Aura Experience Portal (AAEP) on a server that already has Linux installed. Which three items should you verify before installing AAEP? (Choose three)
The server has a static IP address configured
The SELinux feature is set to `Permissive' or `Disabled'
The Linux firewall is disabled
A customer has chosen the Avaya Aura Experience Portal (AAEP) software-only offer. Which version of Linux should the customer install before installing AAEP 6.0?
Red Hat Enterprise Linux Server 6.0 (x86)
Which level of permission should the directory have, if the Installation DVD files of Avaya Aura Experience Portal are accessed from a shared network directory or local directory?
readable by all users
A customer has added a Contact Data source and then runs the upload, which then fails. Which log should be checked for possible error messages?
$POM_HOME/logs/PIM_CmpMgr.log* log files
A customer has just upgraded Voice Portal 5.x to Avaya Aura Experience Portal 6.0, hut the license not upgraded. What is the grace period provided by the system, for upgrading the license?
A customer has chosen the Avaya Aura Experience Portal (AAEP) software only offer. What are the minimum hardware specifications for a customer supplied AAEP server machine?
dual 1.6 GHz Pentium 4, 4 GB of RAM, 100/1000 Base-T Ethernet controller full duplex
Your customer has configured VoIP connectivity on Avaya Aura Experience Portal. Calls made to the system are not responding with the correct speech recognition response. What two items should he checked to resolve this situation? (Choose two)
the audio/basic and audio/x-alaw-basic settings In the Web Administration screen
the error logs in the speech recognition server
You have installed an Orchestration Designer application on a Tomcat application server and try at call to the application. The test call fails. What is the best way to validate the application installation?
Open a browser window and access the application Http:// <host>: <port>/<application name>/index.html
The Alarm Manager page on Experience Portal Manager shows an Alarm: Q_ICR62006: User-to-User header is missing from SIP response 183 Session Which Avaya product in the deployment is not configured correctly?
Avaya Aura Communication Manager
Which three services are registered as a part of Intelligent Customer Routing (ICR) Core installation? (Choose three)
On an existing Avaya Proactive Outreach Manager (POM) server, what three are required when configuring a voice campaign? (Choose three)
an existing contact strategy
an existing contact attribute
sufficient voice ports and POM CCA licenses
Your client reported their Avaya Proactive Outreach Manager (POM) campaign is playing this message to their customers: The system is experiencing technical difficulties. Which two steps would you take to identify the likely cause of this message? (Choose two)
Verify that th.ir H.323 or SIP ports are in service and that there are POM licenses available
If the application uses Text to Speech (TTS), verify the Speech Server is working and is licensed correctly.
You need to check the Avaya Aura experience Portal (AAEP) Proactive Outreach Manager (POM) licensing screen. Which field(s) may be altered?
the Maximum Outbound Ports
Which two user roles can be used to add, change, or delete the Intelligent Customer Routing (ICR) Control Application on the Experience Portal Manager? (Choose two)
A technician determines that even though the Intelligent Customer Routing (IC-R) Core is function correctly, ICR Core logs are not displayed under Log Viewer of experience Portal Manager. Which two properties in the icrcore.properties file need to be corrected? (Choose two)
A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary I I'M |is no longer able to communicate with it. Which corrective action should be taken?
Log into Linux on the Media Processing Platforms (MPPs) and run bash setup_vpms.php <Auxiliary EPM>
Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?
the ICR Pluggable Data Connector (PDC)
Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)
Call completed in SSA
Which menu provides details about the running calls being handled by Intelligent Customer Routing R)?
Before installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) system Unit will perform voice campaigns, which three features must be enabled or configured on the AAI P? (Choose three)
Adequate telephony ports are available on the AAEP equal to or greater than number of POM ports.
H.323 or SIP ports configured and in service.
The correct number of AAEP and POM licenses for features required.
Your Avaya Aura Experience Portal has been in operation for several months; and you notice that the /var file system has only 50% of the file storage space available. Which two log files should be checked to see if their size needs to be decreased? (Choose two)
Which two statements about the "priority" of a campaign are true? (Choose two)
Available priorities are 1-10
The priority of the campaign determines the number of licenses allocated by Proactive Outreach Manager (POM) to a particular campaign during execution.
You are preparing to build an Avaya Aura Experience Portal (AAEP) software-only system and have chosen to use Oracle Linux Server Release 6.0 64bit operating system. Which two statements are true? (Choose two)
Oracle Linux Server software is not an approved operating system for hosting AAEP 6.0 servers.
64 bit operating systems are approved for hosting AAEP servers.
When performing a backup of the Avaya Aura Experience Portal (AAEP), which two operating systems are supported for the backup server? (Choose two)
Which statement about Auxiliary Experience Portal Manager (EPM) is true?
More than one Auxiliary EPM server can be added per AAEP 6.0 system.
Your client reported they received an alarm message from the Avaya Proactive Outreach Manager (POM): code P_POMCD007, Event text Schedule Manager Could Not Be Started. What would you check to identify the cause of this message?
Verify that the database is valid and is functioning.
When installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM EPM plug-in be installed?
the primary EPM server
What is the last step that is required after successful installation of intelligent Customer Routing (ICR) Core?
Reboot the machine.
Which two statements below about infinite campaigns are true? (Choose two)
Infinite Campaign does not terminate by itself after processing all contacts.
To terminate an Infinite Campaign, manual intervention is required.
Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable." Which two steps would you take to identity the cause of this message? (Choose two)
Verify that the Media Processing Platform (MPP) is operational
Verify that the WebLM license is not expired arid verify if you have configured the required number
After installing a five server Avaya Aura Experience Portal (AAEP) system you check the port distribution page only to see the name of the media Processing Platform (MPP) servers in the system have allocated ports. Which two are the most probable causes of this issue? (Choose two)
The AAEP WebLM license has expired; either it was a temporary license or the client's Enterprise WebLM server is down
The specified VoIP gatekeeper or SIP gateway is incorrect
You have just installed Proactive Outreach Manager (POM) '? SP A or newer on your Avaya Aura Experience Portal (AAI P) 6.0- You attempt to start the POM services and receive the following message: Connection to the database failed. Please configure the database before starting POM server. Which step must you take to correct the issues and continue with this procedure?
The SPOM_HOME/config/PIMHibernate-cfg.xml file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $POM_HOME/bin/installDB.sh SPOM_HOME.
You have received alarm event "QSYSM00056 MPP disk use (85% percent) has exceeded the configured low threshold of 80 percent" on your co-resident Avaya Aura Experience Portal server. You login to the server and run the below Red Hat administrative command to review disk space usage: [[email protected]/] # -b - - max depth = 1 h/ 20K /mnt 12M /tmp 10.8G/home 5.9M /bin 24K /root 91.3G /opt 85G /var 16G / Which three folders are most likely to contain files which can be deleted to make room on the server disk? (Choose three)
Your client upgraded their Voice Portal to an Avaya Aura Experience Portal (AAEP) and upgraded Avaya Proactive Outreach Manager (POM) software. Now their POMDriverApp application which is located on a separate application server is not working. What would be causing this problem?
The new POMDriverApp provided with the POM software was not deployed on the application server.