3308 - Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance
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What is required for Avaya Contact Recorder (ACR) with CS1000?
SCCS 5.0 or CCMS 6.0 or higher
Which page of the Avaya Contact Recorder (ACR) web client is used for SIP recording configuration?
General Setup > Meridian Link Services
Which tool can be used for migrating evaluations from Quality Monitoring (QM) R11.0 to QM R12.0?
Quality Monitoring R7.x Migration Tool
When an Avaya Contact Recorder (ACR) server is installed with more than one Network Interface Card (NIC), what should be set to indicate which NIC to use for audio and screen content streams?
General Setup > Recorder >Key ManagementServer
Using a new computer, you are trying to log into the Enterprise Manager for the Application Server. Enterprise Manager is accessible from your old PC. When navigating to http://"frameworkserver":7001/wfo, Internet Explorer closes with no error. What is causing this problem?
You don't have network connectivity to the Application Server.
You are planning to install Avaya Contact Recorder (ACR) on a customer site that is using an Avaya Communication Manager as a PBX. Which two devices should be reachable by the ACR? (Choose two.)
Avaya Application Enablement Server
Avaya IP Telephones
Prior to starting to delete the calls from the calls partition, by default what is the free space that the diskmanager will attempt to keep free on the calls partition?
A technician is configuring the Avaya Contact Recording to work in a CS1000 environment with multi-DN recording. To support multi-DN recording, what is the minimum release of software on the CS1000 and Avaya Aura® Contact Center?
CS1000E R4.5 and Avaya Aura® Contact Center R6.2
Which three types of reports are included with Quality Monitoring (QM)? (Choose three.)
A subset of the information sent to the application logs can also be forwarded to one or more Syslog servers. Which steps are necessary to configure this Syslog on the Avaya Contact Recorder (ACR)?
Access the ACR webpage underGeneral Setup.RecorderUpdate the URL(s) of `External Control Port(s) to connect to'.
Which procedure should be completed before upgrading an Avaya Contact Recorder (ACR) to R12?
Backup the ACR postgres database.
On a standalone Avaya Contact Recorder (ACR), which switch type must be configured for SIP recording?
You are planning to install Avaya Contact Recorder (ACR) on a customer site that is using an Avaya Communication Server 1000 as a PBX. Which two devices should be reachable by the ACR& (Choose two.)
Avaya Communication Server 1000 Call Server
Avaya IP Telephones
A customer's Avaya Contact Recorder (ACR) has been in production for the last 5 years. Recently you have noticed that that the var partition is low on disk space, even after performing the database vacuum and clearing unwanted files from the partition. What is the first step that must be performed to bring the size down?
Identify the customer retention requirement, and Go to General SetupRecorder and change the "Retain call details for (months)" setting on the ACR webpage.
In Avaya Contact Recorder (ACR) R12, where can you check the total calls observed by ACR via CTI today, or since startup?
ACR Admin webpageRecorder StatusServer
Which statement describes a part of the Avaya WFO/Framework server validation process?
The server group and server type are automatically detected by the SR Validator.
When deciding on the setup of Avaya Contact Recorder (ACR) you need to choose between
729 and G.711 as codes. What are two implications of recording calls using G.711 rather G.729? (Choose two.)
Several times more bandwidth will be needed between the recorder and the source.
Which statement describes the Recorder Number that is given to the Master Avaya Contact Recorder (ACR)?
It is a unique identifier for every ACRdetermined by the Customer Sold To number.
To license Avaya Contact Recording a three digit code is needed. What is this code called, and where can it be found?
License Generation Key; System > License
Where can an Avaya WFO/Framework administrator view all user changes in its administrative pages?
the audit viewer
A customer would like to expand their Avaya Contact Recording solution with new channels. They are already close to the limit for a single physical recorder and would like to have all channels available for the Quality Monitoring (QM) server to access. Which solution would you suggest?
a QM server to take over the additional recording load
Where are Avaya Contact Recorder (ACR) alarms logged?
in the acr logs
Which statement regarding the Communication Manager configuration for the Avaya Contact Recorder (ACR) is true?
4624 IP telephones must be created for each DMCC port required on the recorder.
A customer needs a solution for their Avaya Contact Recorder (ACR). They currently have an ACR master and three slaves. Which action can the customer take to turn their solution into a high resiliency solution?
Add another ACR slave.
While waiting to activate an Avaya Contact Recording license, some tests are run with the five-day license. Once the full license is obtained, what is the path to update the Avaya Contact Recording to the full license?
General Setup > Recorder > License
Which statement about the Avaya WFO/Framework Management Service Account is true?
You arenotallowed to change the Management Service Account username after initial installation.
Which command backs-up the postgres database on an Avaya Contact Recording Linux server?
backup_postgres> backup filename
A technician is trying to integrate the Avaya Contact Recorder (ACR) with the Avaya Aura® Contact Center, in a SIP based Contact Center. Assuming that the only requirement is to record inbound calls through the hunt group or the queue, where does the Avaya Contact Recorder obtain CTI information?
Application Enablement Services
You are playing back a contact in the interactions application under contacts. The audio is playing fine, but you have no screen replay. You have confirmed that the screen has recorded, and is replayable from the Avaya Contact Recorder (ACR). What is causing this problem?
Your preferences is not set to display screen for contacts replay.
An installer has just integrated Avaya Contact Recorder (ACR) R12 with the Element Manager module of Avaya WFO/Framework to use the Quality Monitoring (QM) feature. Which statement describes how the Integration with QM component can be validated to be working?
Check EQconnect Link status on QM.
You are planning the installation of an Avaya Contact Recorder (ACR) on Linux. Which three settings can you set using the Kickstart application on the ACR installation disk? (Choose three.)
Size of the /calls directory.
Eth0 IP address
Which data source type does Avaya Workforce optimization (WFO) Quality Monitoring require to record audio?
Which process is designed to verify that the server has passed the prerequisites, and is ready to install?
Avaya WFO Preinstall utility
Which statement describes Avaya Contact Recorder (ACR) R12 on Windows or Linux?
It is supported on a 64 bit operating system.
A technician is installing Avaya Contact Recorder (ACR) with Avaya Aura® Communication Manager on a customer site. What is the path to verify that the link to ACR is "UP"?
General Setup > Communication Manager Interface
Which two servers require a License Activation Key? (Choose two.)
Avaya Central Replay Server
Avaya Contact Recorder Slave
Which statement describes how to backup the Audio and Screen recording for the Quality Monitoring (QM) system?
Archive the contents of the /call directory on the Avaya Contact Recorder (ACR).
Where can an Avaya Contact Recorder (ACR) backup be restored?
on any recorder
A customer has installed two Network Interface Cards (NICs) on an Avaya Contact Recording Server, and they are unable to capture Real-time Transport Protocol (RTP) packets. What are three possible reasons they are encountering this problem& (Choose three.)
The wrong NIC has been selected to use for RTP.
There is no network path between both NICs and the recorded IP telephones.
There is no network path between the Avaya Aura® Communication Manager media resources and the NIC on the Avaya Contact Recording server to use for RTP.
Which three parameter filters can be used to customize a report query? (Choose three.)
Groups and Users
Which three Avaya WFO/Framework maintenance tasks should be completed on a daily or weekly basis? (Choose three.)
Confirm services are running.
Check data fragmentation.
Perform database backups.
Which two statements describe the prerequisites for installing the Avaya WFO/Framework server? (Choose two.)
It is required to be installed in a workgroup without being part of customer's domain.
It is required to be installed with local administrator account.
You have the following servers. 1. Avaya Contact Recorder Master 2. Avaya Contact Recorder Standby 3. Avaya Contact Recorder Slave 4. Centralize Search and Reply server What is the correct order for upgrading the Avaya Contact Recorder (ACR) servers?
1, 3, 2, 4
It is strongly recommended to install the RedHat operating system (OS) from the Kickstart file (ks.cfg). When running the Kiskstart.exe for Avaya Contact Recorder (ACR), which three components are necessary to create a ks.cfg file? (Choose three.)
the IP addresses of the network interfaces
the name of extra RedHat Package Manager (RPM) packages to be installed
the IP address of the Network Time Protocol (NTP) server
Before connecting to the Enterprise Manager server, on which ACR must unlimited strength encryption be enabled?
All Avaya Contact Recorder (ACR) Master Standby and Slaves
Which two statements about the Server Readiness Validation tool are true? (Choose two.)
It validates media drives.
It validates database drives.
For integration with the Enterprise Management server, on which server does the EMA component of the recorder need to be enabled?
all Avaya Contact Recorder (ACR) Master, Standby, and CRSs
After a successful installation, what is the only page accessible from the Avaya WFO/Framework administrative pages?
You are installing the Linux version of an Avaya Contact Recorder (ACR), and you have installed the operating system using the required Kickstart script. Which two accounts should you check before you continue with the application installation? (Choose two.)
User account: witness
User account: guest
Which Quality Monitoring related licensed feature must be disabled?
Contacts Based Search and Reply