Go back to 3300 - Avaya Aura Contact Center Administration Exam

Question :-

A customer with Avaya Aura Contact Center has five calls waiting in queue for the Customer Service Skillset. An agent becomes available who can answer the calls. Which call will be presented to the agent?
The call that has been In queue the longest
The call that has been In the system the longest
The call with the highest priority in the script
The call for which the agent has the highest priority

Want to practice for 3300 - Avaya Aura Contact Center Administration Exam ? Click here.