Go back to 3300 - Avaya Aura Contact Center Administration Exam

Question :-

A customer is using the intrinsic Call Rate in & script. For what Information is the system looking when the Call Rate Intrinsic is used?
the number of contacts that entered the system in the last 10 minutes
the total number of active calls in the system
the number of calls that entered the system in the last 10 minutes
the number of calls answered in the preceding 10 minutes

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