The customer wants to access their voicemail through their email client. They have set up then email client with an IMAP connection to their message store. You have verified the client configuration but no one can see their voicemail in the mailbox. What is a reason for this problem?
Avaya Aura Messaging can only be accessed using the Microsoft Outlook form in Microsoft Exchange.
The user's Class of Service does not allow access via IMAP.
The IMAP port is being blocked by the firewall.
The voicemails have been listened to via the telephone user interface (TUI) and will not show in their email boxes. Only new voice mail shows up in the email interface via IMAP.
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