A customer has reported that an employee attempted to send a voice message to the entire Marketing team, but was unsuccessful, the customer reports I hot they successfully send messages to the team regularly. Why is this particular employee having problems?
The employee is not a member of the Marketing Enhanced List.
The employee's Class of Service (CoS) does not allow messages to he sent using the enhanced List
Only the owner of the list is allowed to send messages using the Enhanced list; the employee not the owner.
Only "Executive" CoS is allowed to send messages using the Enhanced list.
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