220-802 - CompTIA A+ Certification Exam 2
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Browser redirection is caused by which of the following types of viruses?
A user wants to prevent access to specific websites to prevent their children from accidently accessing them. Which of the following can be implemented?
Which of the following commands would a technician use to map a network share?
A user states when they press certain letters on their laptop's keyboard, a number is displayed on the screen. Which of the following can the technician perform to resolve this issue?
Turn off number lock
Which of the following ports MUST be open in order for Remote Desktop to function?
When comparing laptops and tablet PCs which of the following is true?
Tablets typically use solid state drives
A user is installing Windows 7 on a PC with a RAID card. The user has verified all of the cables are connected correctly, but the installation media does not detect any hard drives. Which of the following should the user do to help detect the hard drives?
Select load driver
Which of the following data transfers will retain the current NTFS permissions of a file?
Moving the file to a different location on the same volume
Multiple users have reported that there are black dots on the conference room LCD when doing presentations. Which of the following is MOST likely the problem?
The LCD has dead pixels.
An attack that creates a website that looks like another website, with the purpose of learning someone's account information is called which of the following?
If there is less than 15 percent free space within a volume, how would a user defragment it in Windows?
With the command defrag -f
Which of the following are examples of physical security? (Select TWO).
From which of the following tools can a technician locate the PID of an application?
Two users share the same Windows 7 computer. The first user creates a document intended to be used by both users, and then logs off. The second user logs on and types the name of the document in the Start menu, but the document is not found. Which of the following is the problem?
The document is owned by the first user.
A technician is diagnosing a computer receiving the following message upon boot: "RAID degraded." Which of the following is MOST likely the cause of such an issue?
Faulty hard drive
An entry level network analyst calls and is not sure which Windows OS features to use to check for users who are currently logged on. Which of the following features would BEST assist this analyst?
Which of the following can enable a technician to remove a virus that prevents users from updating their antivirus software?
On a mobile device, enforcing a policy that erases a device after a number of failed login attempts is used to prevent which of the following?
A user has installed a legacy application in Windows 7 and reports that only some of the functionality in it is operational. Another user is using the same application on a different Windows 7 machine and doesn't report those problems. Which of the following features in Windows 7 may be responsible for this problem?
User Account Control
A technician recently installed a new USB printer for a customer that is running Windows 7. Windows automatically installed the drivers. When the user prints, the printout has a bunch of symbols. Which of the following should the technician do NEXT?
Install the vendor specific driver
Users are reporting that their laser printer is picking up multiple pages. The printer has very high utilization. Which of the following should be performed to resolve this issue?
Use a maintenance kit
A technician would like to limit computer access to certain users. Which of the following should be configured?
Local security policy
Which of the following supports IP telephony devices without requiring external power?
A customer calls and states when they are typing on their keyboard certain letters consistently display numbers instead of letters. Which of the following is the cause of the issue?
Num lock is on
After replacing a motherboard on a customer's laptop for a no sound issue, a technician realizes that there is intermittent wireless connectivity on the laptop. Which of the following should the technician perform FIRST?
Check if the WiFi antenna is connected properly to the wireless card.
On a Windows Vista system, the default location for user data is in which of the following locations?
A user with a CRT monitor notes that there is a discolored area in a portion of their screen. Which of the following is the MOST likely cause of the issue?
The screen needs to be degaussed
Which of the following security controls would be an example of the least privilege principle on a home PC?
Create a standard user account for kids.
A user has unintentionally and unknowingly hit a key combination that flipped the screen image upside down. Which of the following should a technician do to resolve the users issues?
Press the CTRL+ALT+ARROW UP key combination on the keyboard.
Which of the following operating systems has the Shake, Peek and Snap features?
Windows 7 Professional
An employee receives a phone call inquiring about company information. This is an example of which of the following?
A technician discovers a networked computer has been infected with a zero day virus. Which of the following is the FIRST thing that should be done to the workstation?
Unplug it from the network.
A computer starts to boot then quickly shuts down. Which of the following should the technician use to troubleshoot this issue?
Power supply tester
Which of the following is the correct socket type for a Pentium 4 processor?
A technician needs to rebuild a computer that had a virus. Which of the following data destruction methods should be used to ensure the virus has been successfully erased before reinstalling the operating system, programs, and all user data?
A technician is installing an upgrade of Windows on a machine using an external drive. After rebooting the installation process hangs and reports the media cannot be found. Which of the following will correct this issue?
Load third party drivers for the external drive and adapter
At the airport the company sales employees work on their laptops to submit financial proposals. Which of the following would mitigate shoulder surfing?
A company is looking to donate a collection of old PCs that are no longer needed. Which of the following data destruction methods would be MOST secure for highly sensitive information?
Low level 7-pass random wipe
Joe, a technician, is tasked with installing Windows Vista on a new PC that came with Windows XP. He would like to preserve the data on the machine in case it is needed later. Which of the following installation methods would be MOST effective for him to use?
A user states their workstation will not reach the login screen. Which of the following commands can be used to write a new partition boot sector to the system partition in the Recovery Console?
A user wants to quickly install the most recent security patch released. Which of the following options can be selected from the Windows Update website?
A user is unable to receive FTP antivirus updates from the vendor but has network connectivity. Which of the following settings should be checked? (Select TWO).
Port 21 is open
The proxy setting in the antivirus application
A technician is tasked with installing a legacy application on a Windows 7 computer. When the technician tries to install the legacy application, an error is received that the application cannot be installed because the OS is not supported. Which of the following should the technician do FIRST to try to get the application installed in Windows 7?
Install the application with compatibility mode
A user reports their network connection has limited or no connectivity. Which of the following should a technician check FIRST?
The Ethernet cable is connected properly
A user states they have rebooted the printer and it is displaying "PC load letter". Which of the following is the MOST likely cause?
The printer is out of paper.
Windows Virtual PC is designed to:
allow a user to run older programs in a Windows XP environment.
Which of the following should be checked FIRST when troubleshooting a computer that intermittently shuts down after heavy usage?
Central processing unit fan
A user has a laptop that they need to get ready for an outdoor presentation. The user is concerned that the laptop will turn off the screen or go into standby before their presentation is complete. Which of the following Control Panel paths should the technician use in order to prevent this from occurring?
Power Options -> Power Schemes
A users laptop has died but the hard drive is still functioning. Which of the following is the BEST way for the user to still access and edit all of their data?
USB hard drive enclosure
Windows 98 SE allows upgrades to which of the following operating systems? (Select THREE)
Windows XP Home
Windows XP Professional
Windows 2000 Professional