220-603 - CompTIA A+ Remote Support Technician Designation Certification Exam

Go back to CompTIA

Example Questions

Which of the following utilities would be used to scan for hardware changes to detect a recently installed component? Compared to a hardware firewall, a software firewall has which of the following characteristics? (Select TWO). Which of the following Windows tools analyzes network interface card (NIC) activity? Before removing a shared folder from a computer on a network, which of the following should be done FIRST? You are working as a network technician at . A trainee wonders what the difference between a network hub and a network switch is. What will you answer him? You are working as a technician at . You are asked to install some software on a workstation and decide to do this over a remote assistant session, however you are unable to connect to the computer. As a part of the troubleshooting you do several unsuccessful attempts to PING the computer. Which of the following may be the cause of the unresponsive computer? You work as a technician at . While troubleshooting a users company computer you observe pornography stored on the computers local hard drive. Witch of the following actions should you take? A user reports that a local printer attached to the workstation is not printing properly. Three jobs appear in the print queue when the user checks Printers and Faxes and the printer display shows Ready. Which of the following should be attempted FIRST? You are working as a technician at . You have been asked to enable Driver Signature Verification on all 's computer. In what location should you search for this setting? A user reports recently installing several programs and now the computer which is running Windows XP Home starts slowly. Which of the following should the user be instructed to do to resolve the problem? A technician discovers that a server tape backup did not run successfully. After checking the server logs and finding nothing unusual, the technician should do which of the following FIRST? You are working as a technician at Technician at . You have been asked to help a user that has reported that his PS/2 mouse is not working. What is the first thing you should check? The PING.EXE utility is used to display the: You are working as a network technician at . A user calls and wonders if any printers in 's main office require special paper. In order to answer the user you need to identify which type of printers that special paper to print. Which of the following alternatives do require special paper? A remote user reports being unable to access the Internet, network printers or email. Which of the following should be done to begin troubleshooting the problem? A user reports having a three button mouse but the third button is not working. The user would like to set the mouse up to utilize all three buttons. Which of the following should enable the user to do this? Which of the following is a commonly used encryption scheme for wireless networks? The command MD will do which of the following? You are working as a technician at . You are asked to troubleshoot a monitor with a wavy picture. Which of the following would be the FIRST thing you should attempt? Which of the following commands is used to disconnect a computer's DHCP lease? A fully qualified domain name consists of which of the following? (Select TWO). The SSID broadcast feature on an 802.11g WAP used for corporate access has been disabled but unauthorized users can still see the SSID and connect at will. Which of the following may be the cause? You are working as a senior technician at . Your boss wants to know if, and how, it is possible to share the information contained in Windows Active Directory with other types of networks. Which of the following protocols will make this possible? Which of the following can be used to enable or disable system services? (Select TWO). You are working as a technician at . A colleague of you wonders about hardware and software firewalls. He asks you which of the following characteristics a software firewall has compared to a hardware firewall. What will you answer him? (Select TWO). When taking a telephone call from an angry customer, which of the following would be the BEST approach to take? A technician is searching a knowledge base for the correct method of removing a virus. The knowledge base states that the key: HKEY_LOCAL_MACHINE\MICROSOFT\SOFTWARE\CURRENTVERSION\PAK needs to be deleted. Which of the following should the technician use to delete the key? A user reports that the new scanner wont create a scanned image. The power light comes on and the operating system identifies the scanner manufacturer and model correctly. Which of the following may be the problem? is made up by a headquarter and several branch offices. You have been asked to implement an inexpensive method of securing data transmission over the Internet between branch offices and headquarters. Which of the following could you implement in order to accomplish the task? Which of the following would be the correct location to access when enabling Driver Signature Verification? You are working as a technician at . You have been asked to respond to a call made from 's reception. The receptionist serving at the moment feels that the content on her screen is viewable to almost anyone in the reception and wonders if there is a way to hide information on the screen so only the user can view the screen. Which of the following would be the BEST response for you to make? A users laser printer is generating faded printouts. A technician should instruct the user to: A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user's computer. The email application has not been configured in the user's computer. Which of the following would be another way for the user to send the Remote Assistance invitation? Which of the following keys in the registry contains information about all the hardware that is available to the computer? You are working as a senior technician at . A trainee wants to know where in the registry he can find the keys that contain information about all the hardware that is available to a computer running Microsoft Windows. What will you answer him? You are working as a technician at . One of the computers in the computer lab has had a secondary hard drive installed. For dual boot purposes you need to format the hard drive as FAT32. Which of the following commands should you use? You are working as a technician at . One of your colleagues asks you which of the following services is used by Windows XP to configure an 802.11x wireless connections. What will you answer him? Which of the following sequences will update the device driver for a network interface card (NIC)? A network administrator has implemented a secure WLAN using WEP for a department. When setting up users' computers to access the WLAN, which of the following would be required settings? (Select TWO). You are working as a senior network technician at . A trainee wants to know the name of a wireless security standard. Which of the following would you present to him? You are working as a technician at . In order to secure the IT environment at 's main office it has been decided that normal users of workstations are no longer allowed to install software by them self. All computers at 's main office runs Windows XP Professional. Which of the following suggestions would deter the installation of software by user? You are working as a technician at . You have been asked to configure the company firewall to allow FTP traffic to a new server. Which of the following ports should you open for FTP? (Select TWO). A user reports that the system is running slowly but that the hard drive seems to be running constantly. After viewing TASK MANAGER, a technician observes that the system idle time is using the majority of processor time. Which of the following is MOST likely the cause? You are working as a technician at . The sales department has requested that a printer that can use carbonized paper for making multipart forms is installed for the department to use. What kind of printer is needed in order to handle this request? You are working as a technician at . You receive a call from a user that states that his password is no longer working. Which of the following actions should you take first? Which of the following are types of files downloaded during an Automatic Update? Which of the following Virtual Memory configurations will provide optimal performance on a workstation with two hard drives each having two partitions? You are working as a technician at . You are asked to help a user with printing problems. The user reports that when trying to send files to a network printer, the file does not print and the user is asked to save the file rather than print the file. What is the FIRST thing you should do? You are working as a technician at . You need to disconnect a computer from its DHCP assigned IP address. Which of the following will accomplish this? You are working as a technician at . You are asked to troubleshoot a new scanner that will not create a image when used. A user reports that the power light comes on and the operating system identifies the scanner manufacturer and model correctly when connected to a computer. Which of the following should you investigate first?

Study Guides