220-601 - CompTIA A+ Essentials Certification Exam (2006)
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Which of the following ports would Windows Firewall need to make an exception for in order to allow FTP access?
Which of the following computing techniques will limit the vulnerability of a system to infection by a virus? (Select TWO).
Update antivirus signatures on a daily basis
Automatically update the operating system
The help desk technician receives a call from an irate user who is using profanity and yelling at the technician. To BEST defuse the situation, the technician should:
Converse with the user in a soft voice and low tone.
An AMR slot is generally used with which of the following interface card types?
Which of the following storage types has no movable parts?
A travelling user needs to use a printer in the business room in their hotel. They have a laptop with Windows 7. The printer has USB and Ethernet ports. The user connects the laptop to the USB post, and after the laptop installs the device the user cannot print. How can the user verify the connection?
Check the online status of the printer.
Which of the following is the MOST appropriate question to ask a customer first when attempting to troubleshoot an input device over the phone?
Can you describe the steps you have taken?
A technician needs to upgrade several Windows XP Professional 64-bit computers to Windows 7 Professional 64-bit. The technician wants to retain the user settings. Which of the following tasks should the technician perform?
Upgrade the 64-bit Windows XP Professional to 64-bit Windows VISTA Professional, and then upgrade the 64-bit Windows VISTA Professional to 64-bit Windows 7 Professional.
Sections of the registry in Windows that contain system, software, device and user information are called:
Which of the following is an example of a serial port?
Which of the following are the BEST means of ensuring that data is not lost? (Select TWO).
Deploy a RAID system
Schedule regular system backups
A user receives an email stating that the user has won a lottery. The user is asked to send their address, phone number and bank account number so that the winning funds can be deposited directly into the users account. This is an example of:
Which of the following is feature of a Docking Station?
Provides additional connectivity
Which of the following cable types is required for a BNC connector?
On Windows 7, which of the following paths allows a user to configure a fingerprint reader?
Start > Settings > Control Panel > Biometric Devices
Which of the following interfaces would a technician use the launch IPCONFIG from?
Which of the following memory types has a clock speed of 400MHz?
Which of the following is an advantage of LCD monitors over CRT monitors?
LCD monitors weigh less than similar-sized CRT monitors.
A customers computer crashes consistently when a specific application is launched. The technician has looked at the computer and confirmed the cause of the crash. Which of the following is the NEXT troubleshooting step the technician should take?
Establish a plan of action to resolve the problem.
Which of the following wireless technology standards can operate at either 2.4GHz or 5GHz frequencies?
Which of the following protocols uses port 443 by default?
Which of the following keys is used to change laptop hardware settings?
Utilizing a WSUS or testing new updates on a non-critical PC is an example of which of the following?
Which of the following is LAST step of troubleshooting theory?
Document findings, actions, and outcomes.
An end user is having problems printing from an application. The technician attempts to send a test page to printer. Which of the following BEST explains the reason the technician used a test page to trouble shoot the issue?
It verifies connectivity and eliminates possible application problems.
After a technician physically installs a bar code reader, which of the following is the NEXT step?
Program the reader to recognize the required code systems.
A customer reports the optical drive is no longer responding. Which of the following questions should be asked FIRST?
"What has changed since the optical drive worked properly?"
Which of the following cables uses an ST connector by default?
Which of the following MOST accurately describes the relationship between ATX and micro-ATX boards?
Both ATX and micro ATX boards will fit in an ATX case.
Which of the following describes a Quad Core processor?
Four CPU cores operating off one CPU package.
Which of the following memory types will fit in a 168-pin DIMM slot?
Which of the following functions can be performed by using the msconfig command?
Prevent specific programs from beginning at the system startup.
Which of the following protocols is used to connect to a secure Internet website?
Which of the following wireless technology standards can operate at a MAXIMUM of 54Mbps? (Select TWO).
Which of the following would be used to record off-air TV programs?
Which of the following hardware cards allows the full functionality of the Windows XP Media Center radio option?
Which of the following is the key combination to resolve an inverted display?
CTR + ALT + Down arrow
A user notices that the battery light on the laptop is flashing when the laptop is on a docking station. Which of the following should the technician perform FIRST?
Reseat in the docking station
A user states that their laptop is not working. A technician determines the laptop is booting. But there is no image on the LCD Next, the technician plugs an external monitor into the laptop and it functions correctly. Which of the following should the technician do NEXT in troubleshooting this issue?
Check the alternate display switch.
Computers should NEVER be placed on which of the following materials?
Which of the following features is in Windows Vista but not Windows XP?
User account control
A customer reports that when their computer is turned on. the screen is blank with some gray text and a flashing cursor. The customer also says that there are numbers counting upward when the computer beeps and freezes. Which of the following is the MOST likely cause of this problem?
Computer has faulty memory
Which of the following connections must be paired FIRST with the device before use?
Which of the following characteristics and port numbers are associated with SMTP?
Sends outbound email, Port 25
Which of the following cables has the LONGEST viable length?
Which of the following is a feature of a Docking station?
Provides additional connectivity options
Which of the following would BEST provide cooling to a processor?
Liquid cooling system
Which of the following devices goes into an AGP slot on a computer system board?
Which of the following is a function of the PS/2 port?
Connection of a keyboard or mouse
Which of the following adapter cards would be the FASTEST for connecting an external hard drive?