220-302 - CompTIA A+ Operating Systems Technologies Certification Exam (2003)
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A Sales Manager is a member of both the Sales group and the Managers group. The Sales Manager is attempting to update a file but is getting an 'Access Denied' error. The file is secured through NTFS. 141 The Sales group has the NTFS permissions: Read - Allow List Folder Contents - Allow Modify - Deny The Managers group has the NTFS permission: Full Control Allow Why is the Manager receiving this error?
Deny permissions override Allow permissions.
A computer program that functions normally while quietly installing malicious software on a machine is known as a:
A customer has a wireless router installed in their home office. The customer is having issues with signal strength at the opposite end of the house. Which of the following is the BEST option to increase the signal strength?
Install a wireless repeater at the far end of the house
The technician has replaced a power supply with an identical power supply, and now the high end graphics card is not working. Which of the following should the technician check?
The PCIe power jack
A user reports that the desktop PC shuts down 10 minutes after turning it on in the morning. When the technician moves the PC, it sounds like there are loose parts sliding around in the case. Which of the following is the MOST likely explanation for the PC shutting down?
The heat sink retaining clip has broken loose.
Which of the following can enable a technician to remove a virus that prevents users from updating their antivirus software?
A user cannot connect to the network. The technician determines that the network settings are correct and that the NIC is fully functional. Which of the following tools is BEST used to troubleshoot this problem?
Which of the following types of data can be synchronized to a mobile device?
Which of the following Windows Vista tools will allow a technician to track system performance over long periods of time?
Data Collector Sets
Every time the PC is rebooted, the time needs to be reset. Which of the following components MOST likely needs to be replaced?
Which of the following resources is MOST important for accessing remote virtual environments on a client machine?
Which of the following would a technician do FIRST if a user cannot print to a network printer and other users are able to print without issues?
Restart the print spooler.
Which of the following security threats does NOT use software to extract sensitive information or credentials?
A technician needs to modify the BIOS settings of a PC; however, the BIOS setup password is unknown to all current employees. How can the technician accomplish this task?
Set the motherboard configuration jumper to clear the password.
Which of the following commands can be used to change a file from read-only to a writable state?
Which of the following locations would a 32-bit program install on a 64-bit version of Windows 7?
C:\Program Files (x86)
A customer wants to run an application that is disk I/O intensive. Which of the following drive types should be installed for MAXIMUM performance?
Which of the following is the BEST place for a technician to get the most recent driver/firmware updates?
Which of the following user accounts should be disabled to adhere to security best practices?
A technician needs to format a file system to be compatible with the WIDEST range of operating systems. Which of the following file systems should be used?
Which of the following is true about a Guest account on a Windows XP stand alone system?
A Guest account can access files of non-password protected users.
A technician is about to put a computer back into service that has not been turned on for many months. It was healthy when taken out of service and boots quickly without any problems. Which of the following actions would be a best practice to begin computer maintenance? (Select TWO).
Run antivirus updates.
Run Windows updates.
A user regularly has to walk away from their computer and is worried someone may access their workstation. Which of the following would BEST prevent this?
Lock the workstation
Which of the following utilities will display a listing of active IP ports on the computer being tested?
A technician replaced a floppy drive and now the front indicator light is consistently illuminated. Which of the following is the cause for this?
The data cable was put on backwards.
For the IP address 192.168.2.1 which of the following subnet masks would be MOST likely used?
A user gets a warning from their ISP about illegally downloading copyrighted movies. The user insists that they did not download any movies and calls a technician to implement stronger small office home office (SOHO) security. Which of the following will allow only known workstations to connect to the SOHO router?
The user cannot access some Internet websites, but can connect to resources inside the local network. The technician successfully uses the ping command to test the user's connectivity. Which of the following commands can the technician run NEXT to troubleshoot the issue?
Which of the following should be done on a PC before performing a virus scan?
Update the signature definitions
Which of the following is the default install directory in Windows 7?
A user does not want their kids to be able to install software on their home desktop. Which of the following types of accounts should the user set up in Windows 7?
A user's PC will not start. When the technician powers on the computer the video display remains blank and a series of beeps can be heard. Which of the following should the technician do NEXT?
Find the BIOS version and consult the vendor's documentation to determine the error.
A technician needs to verify the protected system files in Windows are correct. Which of the following commands would a technician use to perform this?
Slow system performance may be caused by which of the following?
The CAD department is having a problem with the specialty plotter. Every time something is printed, the toner just falls off the paper. Which of the following could be the cause?
The fuser needs to be replaced.
Which of the following is a benefit of having a laptop with TPM?
An entire drive can be encrypted.
Which of the following should a technician use FIRST to troubleshoot issues related to software installations and application failures in Windows 7?
After being infected with a virus, a user's computer does not recognize the user as having local administrator rights to the computer. After troubleshooting the issue, a technician determines the computer needs to be rebuilt and data needs to be restored from the user's backup. Which of the following tools would BEST reset the computer to how it worked when first purchased?
Factory restore CD
A user contacts a PC technician and states that their computer is not functioning properly. The technician logs into the PC and tries to run the antivirus application on the PC, but gets an access denied error. The technician also tries to run a System Restore and gets the same error. Which of the following steps should the technician perform?
Boot into safe mode and run antivirus software.
A burning smell is coming from a PC. Which of the following steps should a technician take to determine the point of failure?
Visually inspect the machine for damaged hardware.
Which of the following switches should a technician use with the PING command to resolve an IP address to a hostname?
Which of the following operating systems supports full BitLocker functionality?
Windows 7 Enterprise
Which of the following allows a user to reset their password with a series of security questions that only the user should know?
Which of the following Windows Vista tools will allow a technician to collect event records from one computer and store them on another computer?
Which of the following security controls would be an example of the least privilege principle on a home PC?
Create a standard user account for kids.
Which of the following represents the default installation folder for a 32-bit program installed under Windows 7 Professional 64-bit?
C:\Program Files (x86)
A user's computer is not functioning properly after visiting certain unauthorized websites. After remediating the infected computer, which of the following actions should be followed to help 12 prevent this issue from reoccurring?
Educating the end user about appropriate Internet usage
A user powers up their desktop PC, and instead of booting up normally, the user is taken into the BIOS setup. Which of the following is the MOST likely problem?
A faulty CMOS battery
A computer running Windows 7 will not boot up. A user is receiving an `Invalid boot disk' error. Which of the following is the cause of this error?
There is a CD-ROM in the drive.
Which of the following should be checked FIRST when troubleshooting a computer that intermittently shuts down after heavy usage?
Central processing unit fan