1Y0-252 - MetaFrame Presentation Server 3.0: Troubleshooting Enterprise Environment
Go back to Citrix
Scenario: A MetaFrame Administrator configured the Web Interface to communicate with the server running MetaFrame Presentation Server over the default XML port. The Web Interface has been configured with the correct server IP address for the XML Broker. Which two circumstances could prevent a user from authenticating in this scenario? (Choose two.)
The XML service is not responding on the server running MetaFrame Presentation Server 3.0.
The server running MetaFrame Presentation Server 3.0 is configured to use port 81 for the XML service.
Scenario: The help desk administrator takes a call from a user who has received an error message that states " The system could not log you on ." The user is attempting to log on from a remote location. There have been no reports of network issues and the domain controller seems to be accepting authentication requests from other users. After confirming that the user is using the correct credentials, you proceed with determining if the issue is a Citrix Client issue. Which three steps must be completed to determine whether the issue is caused by the Citrix Client? (Choose three.)
Open TCP port 3389 on the server.
Enable logons in the Citrix Connection Configuration Utility for RDP connections.
Uncheck "Only Launch Published Applications" for the RDP listener to allow direct connections to the server.
On which step of the Citrix Troubleshooting Methodology does an administrator focus when narrowing the scope of an issue?
Gathering detailed information
Which file must be configured so that fully qualified domain names can be requested by Web Interface rather than IP addresses for servers in the farm?
Scenario: After importing a print server, users still cannot see the newly-added network printers. Which two steps would you take to troubleshoot this issue? (Choose two.)
Delete the imported print server and reimport it.
Select "Update printer and driver information" in the Printer Management options.
Scenario: Sheila is the acting MetaFrame Administrator for KellCorp, Inc.. She received multiple calls from users this morning reporting that they could not launch Microsoft Word using Program Neighborhood. These users were able to launch the applications the day before and this is the first time they have had this issue. When trying to connect to the published application, users receive an error message that states " WINWORD.EXE failed to start. The Citrix server is unable to process your request to start this published application at this time. Please try again later. " This error usually occurs a few minutes after the user has logged onto the network. Users access their applications through Program Neighborhood using the MetaFrame Presentation Server Client for Win32. In the environment, load evaluators are enabled that include an Application User Load rule which limits connections to applications after the load level is full. Users have limited ability to launch applications based on the number of required licenses per launch. Logon status is enabled. The Server Operations team has reported that no changes were made to Active Directory or Windows Server 2003. What are two possible causes for the issue described? (Choose two.)
The load evaluator settings were altered and are not appropriate for the environment.
The CMSTART.EXE registry file is corrupt, missing and/or the user is not permitted to launch it.
Which step of troubleshooting requires an administrator to determine the source cause of the issue and design a plan to address it?
Create the action plan
Scenario: Application2 is published to servers through 8, but Load Manager is not sending any users to server 4. All users launching Application2 are being sent to servers 5 through 8. Which areas should be investigated based on the symptoms described in the scenario? (Choose three.)
Load rule settings
Scenario: The MIS department just got a new more powerful server that they plan to use for their Microsoft SQL Server. They wish to migrate the existing databases, including the data store database, to this new server. After the databases are backed up and restored on the new server, which command has to run on the MetaFrame Presentation Servers in order to point to this new SQL Server data store?
Run DSMAINT pointing to the new DSN with the appropriate user name and password.
Scenario: Application3 is published to servers 4 through 8 but Load Manager is not sending any users to server 4. All users launching Application3 are being sent to servers 5 through 8. Which areas should be investigated to diagnose the cause of the symptoms included in the scenario? (Choose two.)
Load rule settings
Communication with the data collector
What is an appropriate area to investigate when experiencing Load Manager issues?
Direct server connections
Scenario: Application1 is published to servers four through eight, but Load Manager is not sending any users to server four. All users launching Application1 are being sent to servers five through eight. The Advanced Load evaluator is set for all servers. What are two areas that should be investigated based on the symptoms described in the scenario? (Choose two.)
Which symptom indicates IMA failure?
Published applications are unavailable.
What are two approaches to investigating IMA failure? (Choose two.)
Verify that the IMA Service made a connection to the data store.
Verify that the IMA Service is running on the server that is connecting directly to the data store.
Scenario: Terry, a new user in the London office, reports that he cannot connect to the ERP application this afternoon. Further investigation reveals that he cannot connect to any other published applications. What are two ways to address this issue? (Choose two.)
Try connecting with test user credentials using the RDP protocol
Try to establish an ICA connection to the application using administrative credentials.
Which type of certificate must be installed on a client device in order to connect to the enterprise environment through Secure Gateway?
Scenario: Users are complaining that connection to Web Interface is intermittently failing. There is no pattern for the failures based on IP address or Active Directory groups. You are using DNS round-robin to load balance your three servers running Web Interface. Which two tools should you use to confirm that the configuration is correct? (Choose two.)
Web Interface Admin tool
Scenario: Your three servers running the Web Interface and Secure Gateway service, including a hardware load balancer, are configured within a single hop DMZ as recommended in the respective Administrator Guides. Within the last half hour, you have received several dozen complaints that remote users cannot connect to the MetaFrame Presentation Server environment. What are the two most likely the causes? (Choose two.)
Hardware load balancer failure
Which requirement distinguishes network printing from client printing?
Network printing requires the use of a print server.
Scenario: Your network printer is on the LAN to the server. If you want to optimize speed and performance, you should enable the policy: Send through client device to printer. Is this statement true or false?
What are three reasons that an administrator may not be able to access the Presentation Server Console? (Choose three.)
The IMA service is not running.
The data store database server is unavailable.
The server running MetaFrame Presentation Server is unable to connect to the data store.
Scenario: KellCorp,Inc has the policy of purchasing and building all their servers at headquarters. The administrator purchased a new server, installed the operating system and configured MetaFrame Presentation Server 3.0 at the main office. They verified that the server was part of their farm, that the IMA service started and that they were able to publish new applications and connect to these published applications. Next the server was shipped to a remote office location and installed on the remote network. When the server was started, the IMA service fails to start. Which corrective action is required?
Since the local host cache still has the previous IP address listed, recreate the local host cache.
Scenario: The MetaFrame Administrator has just completed an installation of a 50-server farm. The servers have various hardware capabilities and while all servers have a common group of applications, some servers also have additional applications installed to meet departmental needs. Once all users in the company are using the farm, the administrator begins receiving complaints of long application enumeration times. Users from the Accounting department are receiving errors that they are unable to access their applications when they attempt to connect. The administrator observes that the group of servers housing the Accounting department's applications have many errors in the event log that indicating that there is not enough memory. The CPU utilization on this group of servers is always high. Additionally, the administrator observes that the CPU utilization of the data collector is also consistently too high, which may be causing the long enumeration times. The administrator has decided to apply new load evaluator rules: One, using the "CPU Utilization" rule set to report full load at 80% and another configured with the "Application User Load" rule set to report full load at 25 users. He then applies the "CPU Utilization" load evaluator to all servers except the data collector and applies the "Application User Load" to the Accounting applications. Finally he applies a third load evaluator to the Data Collector configured with a "Server User Load" of 20. What is the result of all these changes?
CPU utilization is reduced on the servers.
Scenario: You are an administrator of a farm of servers running MetaFrame Presentation Server 3.0. The farm contains four servers that access the data store indirectly through the host server named "Citrix Host." Recently, due to a change request, you published Microsoft Visio, Project and Publisher and made them available to all users of the farm. Today the help desk received calls from users who complained that those applications are not available. Users who complain about this issue are being routed to a server named "Citrix_2." You check the Event Log on "Citrix_2" and do not see any IMA Service error codes. Next you run the DSMAINT VERIFYLHC command and confirm that the local host cache is not corrupt. What are two possible causes of this issue? (Choose two.)
The host server is down.
The local host cache is not synchronized with the data store.
Which two options can be used to remedy issues that may occur if the ODBC connection fails? (Choose two.)
Verify that the database server is online.
Verify that the correct user name and password are being used for database connectivity.
What are two reasons that an administrator may not be able to access the Presentation Server Console? (Choose two.)
The IMA service is not running.
The communication with the data store is down.
Scenario: Users in the Sydney office complain that they are unable to print to network printers which they normally access. The print server, which is on the LAN, is still up and running. No new printers or drivers have been added to the environment. The Citrix Connection Configuration utility has the client settings configured so that client printers are connected at logon. Windows client printer mapping as well as Client LPT mapping are enabled. The Printer Properties of the MetaFrame Presentation Server have the "send through client device to printer" option enabled. On the domain controller, user accounts are configured to connect to client printers at logon. The correct printer drivers are installed. Naming conventions and mappings are correct. What is the cause of this problem?
A MetaFrame Presentation Server policy has the printing virtual channel disabled.
Which step of troubleshooting requires that an administrator create a list of actual problems and their suspected components?
Consider the possible causes
Scenario: A help desk administrator receives several calls from users who complain that they have degraded performance when multiple sessions of Microsoft Office 2003 applications are open on their desktops. The users are accessing published versions of Outlook and Excel. The administrator attempts to recreate the issue but is unsuccessful. This issue occurred periodically over the last couple of months but there is no reported resolution. What are the first two steps in troubleshooting this issue? (Choose two.)
Investigate the time line
Determine the scope of the issue
In an environment that contains 50 servers running MetaFrame Presentation Server 3.0 and uses direct mode for accessing the data store, what is required for proper operation of the IMA Service? (Choose three.)
The most appropriate MDAC version must be installed.
Matching DSN names in the Registry and in the ODBC files.
When Web Interface is deployed without Secure Gateway, which port must remain open for Session Reliability to function?
Which two symptoms indicate IMA service failure? (Choose two.)
Users are unable to launch applications using the Citrix Client.
Administrators are unable to access the Presentation Server Console.
Which three symptoms can occur if the required MetaFrame Presentation Server related ports are not open in an environment in which clients connect to Program Neighborhood over the WAN? (Choose three.)
Applications do not enumerate.
Users are unable to connect to the server.
Users are unable to launch published applications.
Scenario: Several users in the New York office have reported that they cannot connect to the farm through the clustered Web Interface servers this morning. No changes have been made to Active Directory or the Presentation Server Console for several days. What is most likely the issue?
Scenario: Your manager has asked you to address the numerous complaints about slow session launches. Which two options can be used to investigate this issue? (Choose two.)
Presentation Server Console
Citrix Connection Configuration Utility
Scenario: The MetaFrame Administrator has just completed an installation of a 50-server farm. The servers have various hardware capabilities and while all servers have a common group of applications, some servers also have additional applications installed to meet departmental needs. Once all users in the company are using the farm, the administrator begins receiving complaints of long application enumeration times and users from the Accounting department are receiving errors that they are unable to access their applications when they attempt to connect. The administrator observes that the group of servers housing the Accounting department's applications have many errors in the event log that indicate that there is not enough memory. Additionally, the administrator observes that the CPU utilization of the Data Collector is also consistently too high, which may be causing the long enumeration times. The administrator has decided to create a load evaluator using the "Memory Usage" rule and the "IP Range" rule. He configures the "IP Range" rule to "allow access from clients whose IP addresses are within the specified address ranges" and specify the Accounting department's address range. He applies this evaluator to the servers housing the Accounting applications. He then applies another load evaluator to the Data Collector configured with a "Server User Load" of 20. What is the result of these configurations?
Enumeration times are reduced.
Only users from the Accounting department are able to access their applications.
Scenario: The firewall in the main office has failed and a new firewall must be installed. The license server is located at the main office. Several servers running MetaFrame Presentation Server 3.0 are located at remote offices for fast access using zone preference and failover. After the new firewall is installed, all users were able to connect without any problems, but after 30 days users are not able to log in to the system anymore. What is the best way to resolve this problem?
Open up port 27000 on the new firewall.
Scenario: MetaFrame Administrators receive the following error message when trying to access the applications node in the Presentation Server Console: "Error when expanding the tree, please refresh the parent node." Which command can be used to troubleshoot this issue?
What can be used to ensure that the correct name and password are used for the data store database connection?
In order to allow secure communication to occur through the Secure Gateway service in a single hop DMZ environment, which security mechanism must be installed on the server running the Secure Gateway service?
Scenario: Jose, the MetaFrame Administrator, has been asked to assess why print jobs from network printers are so slow. Jose knows that one possible cause could be:
The Print Job Routing policy is misconfigured.
Which two tools can be used to determine whether the ODBC connection has failed? (Choose two.)
DSN with an ODBC test utility
Which statement is true about auto-creation of printers?
When printers are created at session initiation, printers can be created either synchronously or asynchronously.
Scenario: The MIS department recently sent an e-mail stating that there was a security breach on the internal network. As a result, they ordered everyone to change their passwords. Bob is the administrator of the SQL Server database and the farm of servers running MetaFrame Presentation Server 3.0. The next day, when the servers are rebooted, they display errors stating that the IMA service has failed to start. When Bob looks in the Event Viewer he sees the following error message: Event ID: 3612. The Citrix MetaFrame XP Server failed to connect to the Data Store IMA_RESULT_ACCESS_DENIED. How can Bob resolve this issue?
Run DSMAINT CONFIG and update the new password. Restart IMA.
Scenario: IMA communication has failed. While reviewing the issue with your network administrator, you learn that he has disabled a number of ports. The disabling of which port has impacted IMA service?
TCP port 2512
What may cause Load Manager to malfunction?
Data collector update communications
In order to enable auto-creation of printers, in which two locations must rights be assigned to the user? (Choose two.)
Server Operating system
Client connection settings
Scenario: MetaFrame Administrators receive the following error message when attempting to publish an application in the Management Console for MetaFrame Presentation Server: "Could not write application data to the Citrix server farm. C0050006/80000002" Which command can be used to troubleshoot this issue?
Scenario: KellCorp, Inc has several roaming users who may need to disconnect quickly depending on their location and distance away from office. The help desk has received several complaints that if a session was disconnected while printing, the print spooler hangs. Using the Printer Management properties in the Presentation Server Console, which option corrects this issue?
Delete the pending jobs at each logout.
Scenario: The MetaFrame Administrator notices that the majority of the 800 company employees log in between 7:50 AM and 8:10 AM. During this time the servers receive more connections than the maximum level specified in the load rules, causing the servers to function very slowly. Which two factors could be causing the problem? (Choose two.)
The load rule settings are incorrect for the environment.
The data collector load is not updating quickly enough for the environment.